ck4bet Privacy Policy — Your Data, Protected

ck4bet ("we", "us", "our") is committed to protecting the personal information of every player who uses our platform. This Privacy Policy sets out in plain, clear terms how ck4bet collects, processes, stores, and secures the personal data you provide when you register an account, make deposits and withdrawals, place bets, use our customer support services, or simply browse the ck4bet website.

By registering an account with ck4bet or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any part of this policy, you should discontinue use of the ck4bet platform and contact our support team to close your account.

This Privacy Policy should be read alongside the ck4bet Terms & Conditions and our Responsible Gaming policy. Together, these documents form the complete framework governing your relationship with ck4bet.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will notify registered players via the platform. The "Last Updated" date at the top of this page always reflects the most current version in force.

1. What Personal Data We Collect When you register and use the ck4bet platform, we may collect the following categories of personal data:
   • Registration data: full legal name, date of birth, mobile phone number, email address, and residential address in Bangladesh.
   • Identity verification data: copies of government-issued identification documents such as your National Identity Card (NID), passport, or driver's licence, and proof of address such as a recent utility bill.
   • Financial data: mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account information, transaction history including deposits and withdrawals, and records of currency amounts in Bangladeshi Taka (BDT).
   • Usage data: betting history, game activity, session durations, device identifiers, IP address, browser type, operating system, and pages visited within the ck4bet platform.
   • Communications data: records of your interactions with ck4bet customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted.
   • Technical data: cookies and similar tracking technologies used to maintain your session, remember preferences, and analyse platform performance.
2. How We Use Your Personal Data ck4bet uses the personal data we collect for the following purposes:
   • To create, maintain, and manage your ck4bet account and verify your identity and eligibility (21 years of age or above).
   • To process deposits and withdrawals via your chosen payment method and to maintain accurate financial records.
   • To detect and prevent fraud, money laundering, account takeover, and other prohibited activities on the platform.
   • To provide personalised gaming experiences, including game recommendations and relevant promotional offers where you have consented to receive them.
   • To communicate important account updates, security alerts, policy changes, and service notifications.
   • To comply with our legal and regulatory obligations, including record-keeping requirements and responses to lawful authority requests.
   • To improve our platform, analyse user behaviour, and develop new features and services for Bangladeshi players.
3. Legal Basis for Processing ck4bet processes your personal data on one or more of the following legal grounds: (a) Contract performance — processing is necessary to deliver the services you have signed up for, including account management, payments, and betting services; (b) Legal obligation — processing is required for us to comply with applicable laws, including anti-money-laundering (AML) and know-your-customer (KYC) requirements; (c) Legitimate interests — processing is necessary for fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights; and (d) Consent — where you have given explicit consent, for example, to receive marketing communications or promotional updates from ck4bet.
4. Cookies and Tracking Technologies The ck4bet platform uses cookies and similar technologies to enhance your browsing experience, maintain your login session, remember your preferences, and gather analytical data on platform usage. Cookies may be session-based (deleted when you close your browser) or persistent (stored for a defined period). You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the ck4bet platform, including login persistence and personalisation features.
5. Sharing Your Data with Third Parties ck4bet may share your personal data with trusted third parties only where necessary and under strict confidentiality agreements. Categories of third parties who may receive your data include: payment service providers (such as bKash, Nagad, and Rocket) for processing transactions; technology and software providers who support platform infrastructure; identity verification services used for KYC compliance; and legal or regulatory authorities where disclosure is required by law. ck4bet does not sell, trade, or rent your personal data to any third party for independent marketing or commercial use.
6. International Data Transfers ck4bet's primary operations and data storage are designed to serve players in Bangladesh. In certain circumstances, data may be processed by technology partners whose infrastructure operates in other countries. Where such transfers occur, ck4bet ensures that adequate data protection safeguards are in place, consistent with recognised international data protection standards, to protect your personal information regardless of where it is processed.
7. Data Security Measures ck4bet implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, access control policies limiting internal data access to authorised personnel only, regular security audits and vulnerability assessments, and secure storage with encryption at rest for sensitive personal and financial data. Despite these measures, no internet-based system can be guaranteed to be 100% secure. We encourage you to use strong, unique passwords for your ck4bet account and to notify us immediately of any suspected security incident.
8. Retention of Personal Data ck4bet retains personal data for as long as your account is active and for a reasonable period thereafter to fulfil our legal, compliance, and dispute-resolution obligations. Specifically: account registration and identity data is retained for a minimum of five years following account closure to meet anti-money-laundering record-keeping requirements; financial transaction records are retained for a minimum of five years; and marketing preference data is retained until consent is withdrawn or the account is closed. Data that is no longer needed is securely deleted or anonymised.
9. Children and Minors The ck4bet platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please contact ck4bet support immediately at [email protected] (plain text — not a clickable link).
10. Responsible Gaming & Data Use ck4bet uses certain data — such as deposit frequency, session length, and betting patterns — to monitor player behaviour and support responsible gaming. Where our systems detect potential indicators of problem gambling, we may use this data to trigger responsible gaming interventions, including displaying deposit limit reminders, cooling-off suggestions, or reaching out via our support team. This use of data is in the legitimate interest of player welfare and is a core part of ck4bet's commitment to safe gaming. For more information, visit our Responsible Gaming page.
11. Links to Other Platforms The ck4bet platform does not contain links to third-party websites for general browsing. All navigation within ck4bet remains internal to the platform. This Privacy Policy applies exclusively to data collected and processed by ck4bet. We are not responsible for the privacy practices of any external services you may access independently.
12. Changes to This Privacy Policy ck4bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, technology, or legal obligations. Material changes will be communicated to registered players through the platform. The updated policy will take effect from the date displayed in the "Last Updated" notice at the top of this page. Your continued use of ck4bet following any update constitutes your acceptance of the revised policy.
13. Contact & Privacy Enquiries If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ck4bet holds about you, please contact our support team via the live chat feature available on the platform, or write to us at [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 5 business days.

To exercise any of the rights listed above, please contact the ck4bet support team via live chat on the platform or write to [email protected] (plain text — not a clickable link). We will respond to all verified requests within 14 calendar days. In some cases, we may need to verify your identity before processing a data rights request to prevent unauthorised access to another person's data.

Please note that certain rights may be limited where ck4bet has an overriding legal obligation to retain your data — for example, anti-money-laundering regulations that require us to keep financial records for a minimum period regardless of an erasure request.